Shipping policy

Thank you for shopping with San Francisco Soap Company. We want your order to arrive quickly and smoothly. Please review the following information regarding order processing, shipping, delivery, and shipping charges.

Shipping Rates

  • Orders totaling $0–$49.99 are charged a flat $10 shipping fee.

  • Orders totaling $50 or more receive free shipping within the continental United States.

Order Processing

We make every effort to process and ship orders as quickly as possible.

  • Orders are typically processed within 1 business day, excluding weekends and holidays.

  • During peak seasons, holidays, or promotional periods, processing times may occasionally be longer.

Shipping Carriers

We primarily ship orders using FedEx and UPS. The carrier used for your order may vary depending on the shipment and destination.

Shipping Area

We currently ship only within the continental United States (the lower 48 states).

At this time, we do not ship internationally or to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

PO Boxes

We are currently unable to ship to PO boxes. Please provide a valid street address when placing your order.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

You can use the tracking number provided to follow the progress of your shipment through the applicable carrier's website.

Shipping Address Accuracy

Please carefully review your shipping information before submitting your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, please contact us as soon as possible. We will make every reasonable effort to correct the address before the order ships, but changes cannot be guaranteed once an order has entered fulfillment.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the order must be shipped again.

Order Changes and Cancellations

Because we work to fulfill orders quickly, modifications or cancellations may not always be possible after an order has been placed.

If you need to change or cancel an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request before the order ships.

Once an order has shipped, it can no longer be canceled as an unshipped order.

Shipping Charges and Refunds

Original shipping charges are generally non-refundable once an order has shipped.

If an order is lost, damaged, shipped incorrectly, or otherwise cannot be successfully fulfilled due to an error by San Francisco Soap Company or the shipping carrier, we will work with you to make the situation right. Depending on the circumstances, this may include replacement of the order or refund of the applicable shipping charge.

Shipping charges resulting from an incorrect or incomplete address, refused delivery, inability to receive the package, or another delivery issue caused by the recipient are non-refundable. Additional shipping charges may apply if an order must be shipped again.

Lost or Damaged Packages

We take great care when packing and shipping your order, but occasionally packages may be lost or damaged in transit.

If your package is lost or arrives damaged, please contact our customer support team as soon as possible. For packages received with visible damage, we ask that you contact us within 48 hours of delivery whenever possible.

We will review the circumstances and work with you to resolve the issue promptly.

Questions?

If you have questions or concerns regarding your order or this shipping policy, please contact our customer support team. We are happy to help.

This shipping policy may be updated from time to time. The most current version will always be available on our website.